Building lasting customerrelationships on WhatsApp
Connect360 is the customer engagement layer between your business and WhatsApp — helping you support, sell, and build trust with customers in the channel they love most.
LIVE IMPACT
WhatsApp conversations powered in the last 30 days
Messages processed
50,000,000+
Average response time
< 2 seconds
190+ countries
Truly global footprint
99.9% uptime
Enterprise-ready platform
Multi-team
Built for support, sales & ops
From fragmented chats to a single source of truth
Connect360 was born from a simple observation: as businesses shifted to WhatsApp, their teams were still stuck juggling phones, shared numbers, and screenshots.
We set out to change that. Today, Connect360 gives support, sales, and operations teams a shared workspace for every WhatsApp conversation — with the automation and analytics they need to move faster.
Whether you are an early-stage startup or a global enterprise, we help you design WhatsApp experiences that feel human, consistent, and scalable.
WHY WE EXIST
We believe the most powerful customer conversations happen in channels that feel natural to your customers. Our job is to make those conversations effortless for your teams — and measurable for your business.
Built for high-volume teams
From ecommerce and BFSI to healthcare and education, we design workflows for teams that live inside WhatsApp every day.
Fast onboarding
Most customers go live in days, not months — with templates, playbooks, and a dedicated success team by their side.
HOW WE HELP
A complete WhatsApp workspace for modern teams
Everything you need to orchestrate conversations — from first contact to repeat purchase — in one place.
Unified WhatsApp Inbox
Bring every customer conversation, team member, and channel into a single shared inbox built for fast, contextual responses.
Automation & Chatbots
Design journeys, FAQs, and workflows that respond instantly, deflect routine queries, and hand off to humans when it matters.
Campaigns & Broadcasts
Run compliant, high-converting WhatsApp campaigns that feel personal at scale with segmentation, templates, and analytics.
Deep Integrations
Connect your CRM, ecommerce, and internal tools so that every WhatsApp chat is powered by real-time customer data.
WHAT GUIDES US
The principles behind every product decision
These values keep us honest as we ship new features, partner with customers, and grow the Connect360 ecosystem.
Customer-First Always
Every product decision starts with a simple question — does this make life easier for your customers and teams?
Reliability at Scale
We design our infrastructure to handle millions of conversations with the same reliability as your very first message.
Transparency & Trust
We believe in clear pricing, clear communication, and complete visibility into how your customer conversations perform.
Innovation with Purpose
AI, automation, and analytics are only valuable when they solve real business problems. We build with that principle in mind.
WHO WE SERVE
Built for teams that live inside WhatsApp
From fast-moving startups to regulated enterprises, Connect360 adapts to the way your business works.
Ecommerce & D2C
Order updates • Support • Retention
BFSI & Insurance
KYC • Policy servicing • Claims
Healthcare
Appointments • Reports • Follow-ups
EdTech & Coaching
Enrollment • Fees • Results
Logistics & Operations
Tracking • Exception handling
Real Estate
Leads • Tours • Documentation
Serving 2,500+ businesses across 190+ countries
IMPACT IN NUMBERS
Designed for teams that can't afford missed messages
From order updates to support escalations, Connect360 keeps every conversation flowing — so your customers never feel ignored and your teams never work in silos.
2,500+
Businesses we support
50M+
Messages processed monthly
190+
Countries served
98%
Average CSAT across customers
TEAMS WE EMPOWER
Customer Support
Manage high-volume queues, SLAs, and handoffs without losing context across agents.
Sales & Growth
Run outreach, nurture leads, and close deals directly from WhatsApp with full visibility.
Operations & CX
Connect logistics, payments, and back-office tools so operations can see what customers see.
WHY IT WORKS
Unified Channels
WhatsApp + Email + Webchat in one place ensures context never gets lost.
Automation Ready
Bots, routing, and triggers keep teams efficient without losing personalization.