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Frequently Asked Questions
Quick answers to common questions
How do I get started with WhatsApp Business API?
Getting started is easy! Sign up for an account, verify your business, create message templates, and start sending messages. Our Quick Start guide walks you through each step.
What are message templates and why do I need them?
Message templates are pre-approved message formats required by WhatsApp for initiating conversations with customers. They ensure compliance with WhatsApp policies and help maintain message quality.
How much does WhatsApp Business API cost?
Pricing is based on conversation categories and varies by country. We offer transparent, pay-as-you-go pricing with no hidden fees. Check our pricing page for detailed information.
Can I send promotional messages on WhatsApp?
Yes, but only to customers who have opted in to receive marketing messages from you. WhatsApp has strict policies against spam and unsolicited messages.
What integrations are available?
We integrate with 100+ platforms including popular CRMs, e-commerce platforms, help desk software, and marketing tools. Check our integrations page for the full list.
Is my customer data secure?
Absolutely! We use end-to-end encryption, comply with GDPR and other data protection regulations, and never share your data with third parties.
Browse by Category
Find articles organized by topic
Getting Started
- How to create your first WhatsApp Business account
- Setting up your business profile
- Sending your first message
- Understanding message templates
Account & Billing
- Understanding pricing and billing
- Managing your subscription
- Payment methods accepted
- How to upgrade or downgrade your plan
Technical Support
- API integration troubleshooting
- Webhook configuration
- Message delivery issues
- Rate limits and throttling
Features & Usage
- Using chatbots and automation
- Setting up broadcast campaigns
- Managing team inbox
- Analytics and reporting
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