Team Inbox
Empower your entire team to deliver exceptional customer service through WhatsApp. Shared inbox with smart assignment, real-time collaboration, and performance tracking.
Powerful Collaboration Features
Everything your team needs to manage customer conversations efficiently.
Unlimited Team Members
Add unlimited agents, managers, and administrators with role-based permissions.
Unified Conversations
All customer conversations in one place—no more switching between devices.
Smart Assignment
Auto-assign conversations based on skills, availability, and workload.
Real-time Notifications
Get instant alerts for new messages, assignments, and mentions.
Advanced Filtering
Filter conversations by status, priority, tags, and custom fields.
Conversation Tags
Organize conversations with custom tags and labels for easy tracking.
Advanced Capabilities
Professional tools for enterprise-grade customer service.
Internal Notes
Add private notes to conversations visible only to your team members.
Collision Detection
Prevent multiple agents from responding to the same conversation simultaneously.
Response Templates
Create and share message templates for faster, consistent responses.
SLA Tracking
Monitor first response time and resolution time with automated alerts.
Performance Analytics
Track team performance with detailed metrics and leaderboards.
Shift Management
Schedule team shifts and manage availability for 24/7 coverage.
Role-Based Permissions
Granular access control for different team members.
Agent
Frontline support team members who interact with customers.
Manager
Supervisors who oversee team performance and quality.
Administrator
System administrators with complete control.
Transform Team Collaboration Today
Join thousands of teams delivering exceptional customer service with Team Inbox.