Account & Billing
Comprehensive guide to help you get the most out of Connect360
Understanding Pricing
Conversation-Based Pricing
WhatsApp charges per conversation, not per message. A conversation is a 24-hour window that starts when you send a message or a customer messages you. Multiple messages within this window count as one conversation.
Conversation Categories
There are four types: Marketing (promotional messages), Utility (account updates, order status), Authentication (OTPs, verification codes), and Service (customer-initiated conversations). Each has different pricing.
Regional Pricing
Pricing varies by country/region. For example, conversations in North America typically cost $0.005-0.009, while India conversations cost $0.004-0.007. Check our pricing page for detailed regional rates.
Managing Your Subscription
Payment Methods
We accept major credit cards (Visa, Mastercard, Amex), bank transfers, and PayPal. For enterprise customers, we offer invoicing with NET30 terms. All payments are processed securely with PCI-DSS compliance.
Billing Cycle
Billing is monthly, calculated based on actual usage. Invoices are generated on the 1st of each month for the previous month's conversations. You can view detailed usage reports in your dashboard.
Plan Upgrades
Upgrade or downgrade your plan anytime. Changes take effect immediately. When upgrading, you'll be charged the prorated difference. When downgrading, credits apply to next month's invoice.