Features & Usage
Comprehensive guide to help you get the most out of Connect360
Automation & Chatbots
Building Chatbots
Use our visual chatbot builder to create automated conversation flows. Support for decision trees, conditional logic, variable storage, and integration with external APIs. No coding required for basic bots.
AI-Powered Responses
Enable AI assistant to handle common queries automatically. Train the AI with your FAQs and knowledge base. AI learns from interactions and improves over time. Human handoff available for complex queries.
Quick Replies & Buttons
Add interactive elements to messages. Quick replies show up to 3 button options. List messages support up to 10 items with sections. Both improve user experience and guide conversations effectively.
Broadcast & Campaigns
Creating Broadcasts
Select contacts or segments, choose approved template, schedule send time. Broadcasts support personalization with variables (name, order ID, etc.). Track delivery, read rates, and replies in real-time.
Team Inbox
Centralized inbox for team collaboration. Assign conversations to team members, add internal notes, set conversation status. Real-time notifications ensure no message is missed. Support for multiple phone numbers.
Analytics Dashboard
Track key metrics: messages sent/received, response time, conversation volume by category, template performance, customer engagement. Export reports in CSV or PDF. Custom date ranges and filtering available.